Shipping + Returns
Free Shipping, Free Exchanges, + Easy Returns in the U.S.
Orders ship within 5-10 business days. **Please note: Due to COVID-19 warehouse restrictions and USPS delays, please allow additional time for shipping. Thank you for your patience!
U.S. and International: We gladly accept unworn, unwashed items with the tags still attached within 30 days of purchase.
If you purchased your item(s) using a capsule discount code, we will also accept your return. All returns must arrive in brand-new condition, with no signs of wear and tear, no alterations or strong scents, and have all pieces (don’t forget the belt!). We will monitor returns for potential misuse or abuse of our policies, including the return of items that are outside of our return policy as stated above, in poor condition, or missing pieces of the garment.
Please note that for international orders, customers are responsible for paying return shipping via your carrier of choice.
What is your return policy for items purchased on sale?
U.S.: All sale items (items marked down on our site) that are shipped within the U.S. can only be returned for store credit (price paid less $7.95 return fee deducted from store credit amount). Sale items must be returned within 30 days of purchase.
International: Sale items are final sale for international orders.
Do you offer exchanges?
U.S.: Yes, we do offer free exchanges on U.S. orders!
International: Due to the cost of shipping, we cannot offer exchanges for international orders at this time.
How do I start to make a return or exchange?
U.S.: Please go to https://returns.vettacapsule.com/#/ to start your return process. We offer refunds, exchanges, store credit, or Shop Now.
- Refund to original payment method: label provided, flat fee of $7.95 that is deducted from your refund
- Store credit: Label provided, free return shipping.
- Exchanges: Label Provided, free return shipping.
What is your exchange policy? (U.S.): We offer free exchanges for any in-stock item that is the same value of the item you purchased. Since we launch in small batches, we recommend selecting instant exchanges.
If you do not use the instant exchange feature and your exchange request is not in stock when we receive your return, we will not be able to process your request. We will reach out to you via email to see how you would like to proceed.
What is an instant exchange? When requesting an exchange, you can use instant exchanges on our return portal which will create a new order for you and ship out your new order within 5 business days. You will only be charged for the full price of the item if you do not return the original item within 14 days.
How can I track my return? You can track your returns process through your unique return status page. If you have trouble accessing the page, send us an email at firstname.lastname@example.org and we can provide the link for you.
Why can’t I request a return on your portal?
All return requests must be made within 30 days of purchase. If you are outside of this window, you will not be able to request a return. If the portal is unable to locate your order, make sure you are using the email address associated with the order, and your correct order number.
International: Sale items are final sale for international orders, so you will not be able to request a return on our portal.
Can I combine my return items from multiple orders in one box?
At this time, returns can only be shipped back with other items from the same original order. In order to process your request, you will need to separate your items corresponding to the original order and ship them back in different boxes to ensure your return will be properly processed and refunded/exchanged. If you include items that were not requested, we will not be able to process a refund or exchange for the extra items.
I already made a return request but I want to add another item from the same order? We can help you reset your return request! Just email us at email@example.com with your order number and we will be happy to help. Any items that are included in the box and do not have a corresponding request will not be refunded or exchanged.
Can I return or exchange a gift I received?
You can request a return for store credit or an exchange within 30 days of purchase for unworn items. You can access the gift return portal here.
I sent back my return. When will I get my refund? We process all returns once they arrive at our warehouse, which is within 1-3 business days of delivery. You will receive an email confirmation confirming the amount that will be refunded back onto the original payment method used for the order (ie gift card, Afterpay, PayPal, etc.). Discount codes are evenly applied across every item in the order. Please keep in mind that it may take up to 10 days for your bank to deposit the refund to your account, depending on your bank.
If I choose to be refunded in the form of store credit, how do I get and use the store credit?
You will receive an email with a unique store credit code to be used for your next VETTA order (which never expires!). When you go to place your next VETTA order, enter the code at checkout in the “gift card and discount” box. Make sure to check your spam/junk folders first if you cannot locate the code. If you need any assistance, email us at firstname.lastname@example.org.
Can I add a custom capsule code onto my exchange?
We do not accept extra discount codes on exchanges at this time.
Offers cannot be combined. Only one discount code can be used at a time.
- First time purchase discount code cannot be combined with other offers or sales. It can be saved for a second purchase, if a different discount code is used for the first purchase.
- We gladly honor a one-time price adjustment on full-price merchandise within seven days of the purchase date. Items not purchased at full price are ineligible for price adjustments.